Refund & Replacement Policies
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
Please contact us within 48 hours after receiving goods. Goodies4us does not accept Returns or Exchanges, once an item has been received it cannot be returned.
We can only offer you replacements at no additional cost if it falls under below criteria: if Items are faulty – damaged/broken or soiled upon arrival. Parcels that is lost in transit.
We do not accept returns or refunds if customer changes their mind after receiving their order(s). Note: Goodies4us will not be held liable to any lost or misroute parcels.
Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.
You may request a cancellation within 24 hours of purchase. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.
We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. Otherwise you will receive partial refund as we have already started the shipping process.
Please be sure to thoroughly read our descriptions and processing times.
When Refund is accepted, Please note that our Standard Shipping are posted in each product’s description hence all customers should be aware of this before concluding an order.
All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account.
Goodies4us reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of these and still have not received your refund yet, please contact us at Support@goodies4us.com